Questions about changing your appointment?
Payment and Cancellation Terms
We know life is unpredictable, and sometimes appointments need to change. Here’s how booking, payment and cancellations work at Affinity Psychology
Booking and Payment
For new clients, please contact our team or book a complimentary introductory call to discuss making an appointment. This provides a unique opportunity for you to speak with your specialist psychologist before your session and ensure it is a good fit.
From here, to confirm your first appointment, full payment is required with 72 hours of booking.
For assessments, a 50% deposit is required to confirm your appointment.
Appointment Reminders
You’ll receive a text message and an email reminder ahead of every appointment, so there’s plenty of notice if your plans change.
Cancelling Within 48 Hours
If you cancel or reschedule less than 48 hours before your appointment, full payment for the missed appointment is required.
If you’re seeing us under a Mental Health Care Plan, please note that Medicare does not provide a rebate for this charge. It will be payable in full.
Cancelling Outside 48 Hours
Contact our team more than 48 hours before your appointment and we can change or reschedule at no cost, no cancellation fee applies.
Get Started
If you're ready to take the first steps we're here to support you.
Contact us today to schedule a complimentary introductory call.